We’ve been noting a growing trend where our software is inaccurately detected as malware. This is a crucial concern, particularly with a slew of new releases in our pipeline. This unfortunate detection has caused a ripple effect on our reputation, leading to misconceptions that Rizonesoft disseminates malware. This has even discouraged some users from making a return visit to our site. So, the burning question is – when detected as malware, is Rizonesoft software actually safe? The succinct answer is a definitive yes! We urge you to continue reading for a more detailed explanation.
To help clear up this misunderstanding, this article will enlighten you about the phenomenon of false positives when detected as malware, and guide you on how to submit a file for further analysis to the respective security provider.
Just because something isn’t our fault, doesn’t mean it’s not our problem.
Decoding the Reasons: Why Our Software Can Be Detected as Malware?
There’s a myriad of reasons why a download might be flagged as unsafe or suspected of containing malware. My investigations indicate that it’s often a blend of factors that precipitates a false detection. Aspects such as UPX compression, the presence of certain keywords in the code, or specific behaviours could contribute to triggering these alerts. Pinpointing the exact cause that prompts a detection is virtually unachievable.
Moreover, the popularity of a program can also influence its chances of being detected as malware. An illustrative case in point is the situation discussed in this article regarding Windows SmartScreen. The silver lining is that when you submit a file for analysis to Windows Defender, it can also help rectify the SmartScreen warning or any false positive.
Knowing with certainty that our software is devoid of malware.
Ensuring the safety and integrity of our software is paramount to us, and we understand it’s just as vital for you, our users. With the rise in online threats, we’ve put in place a robust system and stringent measures to guarantee that our software is free from malware. This section outlines the key steps we’ve implemented to secure the trustworthiness of our software:
1. VirusTotal Links
We’ve embedded VirusTotal scan links under each downloadable file and on every software update page. These links empower you to confirm the cleanliness and safety of the download before proceeding.
2. Use of VirusTotal for Analysis
If you’re ever uncertain, we recommend using VirusTotal for further analysis. A simple process that involves uploading the file to VirusTotal.com assures you of its safety. It’s important to note that since VirusTotal uses over 60 security products to scan a file, a detection rate of 10% (6 out of 60) is considered normal.
3. Community Feedback
Our broad and engaged community of users provide continuous feedback on our software. Their collective validation serves as a strong testament to the safety of our products.
4. Transparent Code
In our commitment to transparency, we invite scrutiny and review of our code by security professionals and the wider community. This openness assures our software is free of any hidden malicious elements.
5. Independent Security Audits
Our software is periodically subjected to independent audits by reputable third-party security firms, further reinforcing its safety and trustworthiness.
It’s crucial to understand that malware detection doesn’t always signify the presence of actual malware. False positives, due to a variety of factors, can occur, as explained in the previous section. Should you have any doubts or questions, please reach out to us or consult with a trusted security professional for additional clarification.
Guidelines for Reporting Incorrect Malware Detections to Anti-Virus Companies
According to VirusTotal, their role is to gather data from various security vendors and provide users with an in-depth view of a file or URL’s security status. They don’t issue final judgements or modify scan results. Instead, they focus on offering accurate and thorough information, allowing users to make well-informed decisions about their digital safety.
Scan results such as 1/60 or even 5/60 do not automatically indicate that a file or URL is dangerous, just as a 0/60 score doesn’t guarantee its absolute safety. The final determination of whether something is harmful rests with users or the security vendors who utilize this data to enhance their services.
When you come across what you believe to be a false positive, it can be challenging to know what steps to take. This guide will help you understand how to handle these situations effectively:
- For a File or a URL generating a false positive, try re-scanning it first.
- Contact Vendor: If the false positive persists, it’s advisable to reach out directly to the vendor responsible for the flag. Share with them a link to the VirusTotal report. For your convenience, we’ve provided a list of vendor contacts below.
- If you opt to reach out to VirusTotal, their response will be to advise you to contact the vendors directly, as they are unable to modify any results of scans.
Here’s a list of vendor contacts that might assist you in this process:
| Engine | Contact |
|---|---|
| 360 | kefu@360.cn |
| Acronis | virustotal-falsepositive@acronis.com |
| ADMINUSLabs | info@adminuslabs.net, samples@adminus.net, falsepositive@adminuslabs.net |
| AegisLab | support@aegislab.com |
| Agnitum | trojans@agnitum.com |
| Ahnlab | e-support@ahnlab.com, samples@ahnlab.com |
| Alibaba | virustotal@list.alibaba-inc.com |
| AlienVault | otx-support@alienvault.com |
| AlphaMountain | support@alphamountain.freshdesk.com |
| Alyac (Estsoft) | esrc@estsecurity.com |
| Antivir | cleanset@avira.com, virus_malware@avira.com, virus@avira.com |
| Antiy | avlsdk_support@antiy.cn |
| Avast | virus@avast.com |
| AVG | http://www.avg.com/submit-sample, http://www.avg.com/us-en/whitelist |
To wrap up
In the event, you download a Rizonesoft program and it is erroneously flagged as malicious, we request your assistance in submitting the file for analysis to the respective Anti-Virus vendor. If determined to be a false positive, the Anti-Virus company will whitelist it, thereby ensuring a smooth experience for hundreds of Rizonesoft users. We are committed to putting an end to these “false positive” occurrences by the end of February 2023, beginning of March. In the meantime, your support and understanding are of immense value to us and the broader community.
