Support

On Rizonesoft, everyone gets the same level of support. Support is always free and we will do our best to assist you the best we can. Please be patient when contacting us; there are mainly volunteers working on Rizonesoft projects and time is a precious commodity.

Below are all the methods to get in contact with Rizonesoft. Messaging us being the easiest, quickest and most secure. However, use the support method you prefer. We will always do our best to get back to you in good time. Looking forward to hearing from you. 😎

Message Rizonesoft

Telegram Message ButtonThere are many ways to get in contact with us, the quickest being to send us a direct message using Telegram. Telegram is a messaging program that securely routes all communications through encrypted servers in the cloud. With it you can easily communicate with us, share files and send stickers. There’s also the option to create secure message sessions that self-destruct and are encrypted end to end. Download Telegram for Windows here and click here to send us a message.

Translators can also send us translations using Telegram. Furthermore; you can signup to the Rizonesoft Telegram Channel and receive software update notifications and important news in your Telegram messenger.

Create an Issue on GitHub

GitHub ButtonExperiencing an issue with one of our projects? Follow the steps below to start a new issue on GitHub.

(1) Go to our GitHub profile. If you do not have a GitHub account, please create one here. (2) Click on the Repository you are having trouble with under the list of Repositories. (3) Click on the Issues Tab. (4) Press the green New Issue button. (5) On the New Issue page, give your issue a descriptive title and explain your problem in detail.

Remember to upload screenshots when possible and mention your environment (Windows version). Also, make sure to read the rules and guidelines before creating a new issue. 💡

How to start a GitHub issue

Follow us on Twitter

Twitter ButtonIf it is your preferred platform, you can connect with us on Twitter. Although we can’t promise you will get a reply immediately, we will do our best. In the meanwhile a follow, retweet or like will mean the world to us. Visit our Twitter profile and start connecting.

According to Twitter, your follow is worth $2.50. So, if you do not have the means to donate cash, how about donating a follow. In addition to helping out, you will also be notified of software updates and important news through Twitter.

Rizonesoft on Facebook

Facebook ButtonIf you still feel like your data is safe on Facebook, you can go like our page and connect with us. Please allow a few days for us to respond to your message, because we do not check our Facebook account every hour like most people. 😉 This all said, Facebook is another great way to stay up-to-date with the latest Rizonesoft releases and articles.

Send us a Mail

Mail Button Finally, you can use the form below to send us a mail. Our inbox get bombarded with hundreds of mails per day, so we can’t promise that yours will not be swallowed by the black hole that its. You could wait longer for a response when sending us a mail. 😉 However, we will try our best to respond in a timely manner.

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